Plumbing Reactive Maintenance 
Where you need us, when you need us!  
We get the job done and keep you, our customer, informed every step of the way. 
 
We provide reactive maintenance and planned plumbing and heating services on behalf of a number of national facilities management companies . 
We have an impeccable record in keeping to our service level agreements, whether that be within a 4 hour SLA or a 7 day SLA. Our engineers cover Greater Manchester, Cheshire, Lancashire, West Yorkshire and North Wales. We carry stock in our vans to fix the most common problems and we will endeavour solve an issue on the first visit. Our engineers arrive on time and will cause as little disruption to business operations as possible. 
 
All of our skilled engineers are fully qualified and hold CSCS cards. We provide RAMS for reactive work and we hold CHAS, NIC EIC and Gas Safe certification.  
 
Our in-house office team is highly experienced in the administation of reactive maintenance work. We pride ourselves on making life as easy as possible for our customers. Once jobs are received, we ensure that our engineers will complete the work within the required timescales and we keep our clients updated with progress and completion. We’re confident that you’ll be happy with our service. Give us a call to discuss our services and rates. 
 

Commercial Facilities Management 

We are highly experienced in responding to commercial reactive maintenance plumbing and heating work. We understand that, for our customers, administration of facilities management work can be a demanding process. MBM Services pride ourselves on making your work as straightforward as possible and we receive excellent feedback from our existing clients about our speedy, transparent and efficient service. Our in-house office team has the experience and processes in place to receive and execute call outs within the timeframes set by our clients or end-users. Where required we book in jobs with site to arrange attendance at a time which meets the operational requirements of the site. On completion of a job we will send you through a completed job sheet which will be signed off by site, along with photos and an invoice at our pre-agreed rates. We communicate regularly with our clients on job progress and pride ourselves on the relationships we build.  
 
Our skilled engineers are capable of tackling plumbing and heating reactive work quickly and efficiently. All of our engineers are fully qualified and certified for plumbing and heating work. We pride ourselves on our problem solving abilities and quality of the end result. We can count the number of call-backs on one hand in the last 3 years, which is testament to the quality of our work. 
 
We have undertaken a wide range of reactive and planned refurbishment plumbing and heating works for a national leisure facilities management company for over 3 years culminating in a quarter of a million pounds worth of work, which demonstrates that we can handle a high volume of work and we continue to service this contract on an ongoing basis. 
We work to 4 hour, 24 hour, 48 hour and 72 hour service level agreements. We have undertaken reactive and quoted plumbing and heating related work in public and private areas of the following premises: 
 
Pubs 
Restaurants 
Hotels 
Care homes 
Funeral homes 
Warehouses 
Supermarkets 
Offices 
Bingo Halls 
Train stations 
 

Leisure Facilities Management  For the last three years our specialist team of reactive maintenance engineers has been attending plumbing and heating call outs at pubs, restaurants and bingo halls across the North West, North East, West and East midlands.   We have attended over 750 call outs, ensuring that the customer receives the fix they need as quickly as possible.   Our engineers are experts in trouble shooting and can resolve issues quickly and effectively.   Some highlights of our work include:  Full central heating systems. Radiator installations. Bespoke piping installations for urinal systems. Toilets and concealed cisterns. Replacement taps. Automatic flush systems for urinals. Sump pumps for pub cellars. New wash basins and taps for service areas. New showers, baths and sinks for domestic quarters. Installation of central heating pumps. Installation of new hot water generation system. Commercial boiler repairs. Commercial boiler services. Attending suspected gas leaks. 

 

Domestic Facilities Management 

We have a long standing relationship with a domestic facilities management organisation. We undertake the following work: 
 
Domestic reactive heating and plumbing work 
Gas safety checks 
Quoted works central heating and bathroom installations. 
 
For the last six months we provided domestic heating facilities management services on behalf of a social housing provider in Dumfries. During this time we have attended 126 reactive heating system jobs and have provided 150 gas safety checks and boiler services. Work has included the following: 
 
Radiator and radiator valve replacement 
Boiler repairs 
Replacement of heating systems 
Replacement of boilers 
Heating system clean and flush. 
 
As part of the contract our engineers have been required to provide same day reactive response for heating breakdowns to ensure that tenants have had heating and hot water, especially during the winter months. Our engineers have provided an excellent service and have put the tenants’ needs at the forefront of our work. 
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